Tracker: Call Centre Learnerships 2024 , Apply now!!!!

Tracker invites unemployed people who meet all the relevant criteria to apply for call centre Learnerships programme

Tracker Connect is offering the opportunity of a lifetime to 25 of South Africa’s young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg.

The purpose of the Learnership is to capacitate young unemployed youth with call centre skills, experience and knowledge required to deliver excellent customer service.

Competencies :

• Becoming a one- stop call resolution employee.
• Capturing and updating of information
• Ensure that Customer Service standards are maintained in highly pressurised environment.
• Ability to market and sell products.
• Proactively Upselling and cross selling different products.
• Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.
• Handling of electronic communication
• Assistance with data- integrity campaigns
• Contracting and scheduling and understanding of Tracker systems.

Minimum requirements :

Be a South African Citizen in possession of a valid SA IDAges between 18 and 35 with no Criminal RecordMatric with a D / level 4 symbol pass in English language.Currently be unemployed and not studying fulltime.A passion for customer service and a professional attitude at all timesThe ability to communicate clearly and professionally with clientsExcellent interpersonal skillsDetail orientationDesire and potential to learnThe ability to cope with a constant changing and pressurised environment.The ability to work in an environment where multi skilling is requiredBasic computer skills

How to Apply : https://careers.tracker.co.za/applicant/index.php?controller=Listings&method=view&listingid=8782640e-3c43-4128-9e33-5bd571308d20